Refunds & Returns Policy

Returns & Refund Policy

Effective Date: 7th August 2025

At BevGARDien®, we want you to feel confident and happy with your purchase. If you are not fully satisfied with your order, our Returns & Refund Policy explains your rights and our procedures for handling returns, exchanges, and refunds.

1. Eligibility for Returns

You may return items purchased from BevGARDien.com within 14 days of receiving your order, provided they meet the following conditions:

  • ✅ The item must be unused, unopened, and in its original packaging

  • ✅ The item must be in resalable condition

  • ✅ You must provide proof of purchase (order confirmation or receipt)

Important: Due to hygiene and safety regulations, opened or used BevGARDien® anti-spiking covers cannot be returned unless they are faulty or damaged.

2. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of delivery. We will:

  • Arrange a replacement at no extra cost

    or

  • Offer you a full refund, including standard delivery charges

We may request photographic evidence to process your claim more efficiently.

3. How to Return an Item

To start your return, please follow these steps:

  1. Contact Us – Email sales@bevgardien.com with your order number and reason for return.

  2. Package Securely – Ensure items are packed safely in their original packaging.

  3. Return Address – We will provide you with the correct returns address once your request has been approved.

Note: You are responsible for return postage costs unless the item is faulty, damaged, or incorrectly supplied.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days

  • Refunds are made to your original payment method

  • Delivery charges are non-refundable unless your item was faulty or incorrect

5. Exchanges

We only replace items if they are faulty or damaged. If you need to exchange an item, please email us at [your email address] and we will assist you.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used BevGARDien® anti-spiking covers

  • Gift cards

  • Clearance or sale items (unless faulty)

7. Your Consumer Rights

This Returns & Refund Policy complies with the UK Consumer Rights Act 2015 and Distance Selling Regulations. Your statutory rights remain unaffected.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: sales@bevgardien.com

📞 Phone: [your phone number]

🌐 Website: https://www.bevgardien.com

BevGARDien® – Protecting People, Protecting the Planet